Jennifer Hopkins (13.07.2017 01:25)
New owners are fantastic. Helpful and honest
James Smith (17.06.2017 20:23)
The new ownership and management would like to welcome all Arctic Spas customers to our new location. We look forward to providing exceptional service to our existing customers and amazing deals to our future customers.
Come on in - we would love to meet with you and show you the "Arctic Advantage"!
Cindy Morrison (06.05.2017 17:41)
Sorry to see the reviews on the old (now closed) Adelaide St. London location. We have experienced excellent service at the London and Kitchener Arctic Spa stores. Staff at the new London location on Dearness Drive (under completely new ownership and management) are extremely knowledgeable and helpful.
Now about the quality of the tub itself... We have owned our Kodiak Arctic Spa tub for just over 6 years and it has been one of the best investments that we ever made! When we were shopping around for a tub many other hot tub manufactures told us that a good salt spa system doesn't exist, but we beg to differ... the onzen salt generator that we have in our tub is amazing. Remember... over 6 years and we've experienced no issues with corrosion of parts, etc. that other dealers talk about. The insulated spa cabinet combined with the heavy duty (but not in weight) cover keeps our water very warm where the heater is not continually coming on, even on the coldest of CDN winter days. CDN made, so the manufacturing of these tubs takes our harsh winter weather into consideration in designing their tubs. We have the Forever Floor on our tub and we have not experienced any critter damage over the years and we have mice and voles in our area. Obviously, I can't say enough...
Mike Chaif (04.04.2017 20:57)
This new arctic spa store is fabulous now that its under new ownership and the service is great they actaully know what there taking about and get the problem fixed no beating around the bush like before. Steve was the person i talked to when calling in for service would highly reccomend them to anyone
Penny Poulin (23.03.2017 03:33)
Since the new location opened up with new owners Arctic Spas London has surpassed expectations. The previous owner would not provide the services expected and did not return phone calls. At the new location, James is very knowelegable answering questions with ease. I would highly recommend buying an Arctic Spa!
