Acuarium Resort Hotel

No 5, Calle 11, Santo Domingo Este
5 vertinimų
5.60/10.00
+1 809-766-0188

Acuarium Resort Hotel žemėlapyje

Įvertinimas

carmen osorio (20.09.2017 06:09)
So far it has been a nightmare. When I got here on Monday September 18/17 I asked the front desk person to make sure that the unit was ready and that it had everything. He sent a man to check the unit and the guy said it was all good. This is a timeshare with living room dinning room kitchen bedroom and bathroom.
Well there are no towels in the bathroom no soap no pots and pans silverware in the kitchen the stove doesn't work the microwave is dirty and some of the dishes too. The television colors are green and blue. Everybody looks green. And the first day I gave them a list and was very patient but they got nothing done. The next day I went to the front desk and all I got was excuses. Here they just blame other people when things don't get done.
I don't recommend this place to anybody.
Nathan McCleery (05.07.2017 18:15)
We booked this resort through RCI and later RCI informed us that it was not up to their standards. However, we wanted to be in Santo Domingo so we decided to keep the reservation. The resort is not bad. The location is convenient for transportation but the neighborhood is a bit sketchy. The hotel staff was uncomfortable with us walking at night and it was noisy. The on site restaurant is good and the staff was great to us. We enjoyed the pool but it should stay open later.
David Gartee (29.06.2017 19:02)
After the first couple days here I was going to give this place an average 3 star rating. It is a 3 star "resort" anyway. This place is no resort. It is a motel with very little to offer, and everything costs extra even if it is listed as provided. No wonder RCI recently removed them from their listings. It went downhill from day 1 to this 1 star review. Let me explain.

The experience starts before we even enter the room. The guy at the front was gracious enough to let us into the room early without charging us (as far as I know; we haven't checked out yet) and that it would be ready after inspection. We thanked him and told him we would take a walk until it was ready; he told us that he doesn't advise that because the streets around here are not safe...

Fast forward about an hour. We are allowed into our room. Unfortunately, the cards we were given did not unlock the door. The problem was promptly fixed. First step into the room was underwhelming at most. A living room to the right with 2 sofa beds, a small dining room table, and a tv stand with no tv. An outdated kitchen is to the left of that with the bare essentials to prepare meals for a day. Continuing our walk-through is a teal tile covered bathroom with only 2 towels for a room listed as accommodating 3 people, no hand towels; the water pressure is also very poor in the shower. Then the bedroom, the only air conditioned room in the suite, which consists of a small bed, a tiny tv, a dresser, and 2 side tables with lamps (one of which wasn't and couldn't be plugged in). Oh, and a ceiling fan that looked like it came from the 80s that no longer did anything but light up.

This place is always loud. The traffic outside is always terrible with horns constantly honking, motorcycles making their way through, street vendors on loudspeakers every fifteen minutes, and every other urban sound you can think of. None of this is blocked in any sort of way. The glass on the bedroom window is sufficient at only keeping the room at the proper temperature. All windows in the rest of the suite are screens over the cinder block wall openings. Also contributing to the noise is the loud music played in the centralized pool area from 6 in the morning until midnight.

The Italian restaurant is decent. But pay no attention to the prices. The staff doesn't. They magically come up with prices and tell you stuff like "that price doesn't include taxes" and blah blah blah. Yes, DR taxes are high, but doing the math, I was charged about 56 percent more for my meal than the price listed plus another charge for ITBIS, on top of that. They didn't offer me a detailed list of charges, just a generic "price plus tax equals what you owe us" on a charge slip. Breakfast is hit or miss but don't expect it to be included even though it says on the website more than once that it is. The second day we ate there, we were asked by one of the only English speaking employees if breakfast was included in our room and for the room number; I was promptly told that it was not. The "wifi throughout the whole resort" is the most agonizingly slow connection ever, and it sometimes loses internet accessibility.

They also advertise that they arrange tours and events. They even have a price listed for said tours. For some reason, we were charged an extra ten dollars a person over list price. I guess the guy figured the motel would be shut down soon so he would make a few extra bucks while he could.

In conclusion, this place is outdated, overpriced, shady in all pricing aspects, and just overall a bad place to stay unless it's the very last room available in the whole Dominican Republic.
Roberta Heneks (10.03.2017 16:34)
Rooms were great. Loved having a small kitchen to make tea and coffee. The cleaning service was very good and were trustworthy. We left our purses there one day and forgot to lock them up and they were never touched. All people worked in the Hotel were great and if they didn't understand you they always had someone on standby to speak to us in English. If you go there ask for the TAXI driver MORENO. He knows some English and is a great tour guide. He points out things of interest. If he doesn't know how to explain something he calls or finds someone that will do it better. I only had one problem but it is not much to speak about was the main bed was hard. I like soft beds so that was just a preference. I would recommend this highly to everyone visiting!!
Lana Orr (06.02.2017 23:52)
Safe hotel in the city. Nice restaurant. Pool. General meeting room. Breakfast included. Clean but dated rooms.Only some had hot showers. Great staff who is friendly and helpful. Took a team and it was perfect for our needs.

Pridėti savo vertinimą

Švara
Patogumas
Vieta
Patogumai
Personalas
Kainos ir kokybės santykis