Danubius Hotel Helia

Budapest, Kárpát utca 62-64
5 vertinimų
7.60/10.00
+36 1 889 5800

Danubius Hotel Helia žemėlapyje

Įvertinimas

Greg Bryers (06.11.2017 23:42)
Easy to get to. Easy to talk with very accomodating staff. Wonderful.stay
Sherrill Kratenstein (04.10.2017 21:14)
The rooms are clean and lovely (had two single beds). I recommend the one overlooking the Danube as ours did - we also had a balcony which was delightful both in the mornings and evenings. Bring your own toiletries though, bathroom had a plastic shower cap and two small bottles of shampoo/hand gel. Inside the shower was one of the typical combo shower wash/shampoo dispensers.The restaurant in the hotel was reasonably priced with a breakfast discount if ordered in advance (not sure if this is standard or part of our convention pricing.) There is a very diverse buffet with options changed for the different meals served (breakfast, lunch, dinner) and I enjoyed most of the offerings.
Francisco García (02.10.2017 00:41)
Good service, good rooms, very good beds. Good breakfast. The gym and spa are very good. A good place for relax.
Mufid Azzam (03.08.2017 19:46)
It is very clean and quite.
The food is very good and they serve a healthy food. The lobby is simple and charming.
Loredana Curnic (03.06.2017 17:12)
I had a very bad experience with their services. Even thought I was not a guest there, I interacted with them by telephone and email, trying to make a surprise to some friends of mine who was guests at Helia Hotel. I called to reservations department and very polite asking if it is possible to help me make a surprise to our Godfathers meaning to buy to pieces of cake and deliver it to their room few minutes after they check in, from our side. They told me that without problem they ll resolve that, they asked me to complete and send over email my credit card details in an authorization form to pay for the cakes, I done that, they told me that they forwarded the email to reception and that they will take care of it. From now on, nothing happened. My friends didn't received any cakes, I called in the reception asking about it 5 times I think... No one knew about what I was talking.... The guy from the reception was pretty rude, telling me that "look madam this is not hour to call (it was 10 pm when I called the last time, because I wanted to know what happened), he told me also that is too late to attend this kind of issues, to call in the morning because he cannot access the emails and that he didn't now nothing about my cakes and that there are people standing in the reception in front of him he must take care of and he disconnected the call". Very vertical rude, he was yelling at me. But I ve been persevering and called again the next day. Same treatment, nobody knew nothing... I was told the the girl from reservation I changed emails with, Renata, wasn't there... And that they ll TRY to find the conversation and solve the problem.. My friends left the hotel, no surprise was done. But a very disappointing experience remains...I believe what I requested was a very small thing, that could be done very easily with a bit of willing.

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