BestDay Travel

marco trujillo (07.03.2017 20:05)
Location inside the hotel

foxy HD (10.05.2016 00:45)
Porque es muy pero muy hermoso

One Cent (10.01.2016 16:27)
Overall, very good agent!

Valerie Johnson-Núñez (30.07.2015 03:31)
I used Best Day Travel to book two excursions onsite at the resort where stayed at Playa del Carmen from Alejandro Bawagan. On the day of the first excursion, the bus/van did not pick me up. When this was brought to the attention of the representative she tried to sell me a different excursion and was more than reluctant to provide a refund (I was told that she would have to call her supervisor and that there would have to be an "investigation."). However, upon the arrival of Alejandro he instantly provided us with a refund… no investigation or call to the supervisor was required!! On the day of the second scheduled excursion picked up (yay!). However, after we departed the resort the bus made a u-turn and returned to the resort. Apparently there was some sort of mix-up. A family that purchased their excursion through BD Travel was asked to get off of the bus and another family that was late took their place. This aggravated me to no end because after an hour delay BD Travel returned for the family that arrived late. No attempt was made for the bus to return to pick up me up and I was EARLY!! I wrote up a complaint and was told that it was submitted to the BD Travel supervisor. To date (one week later), I have not received a response from the company. I realized that mix-ups occur during tours, however, when this occurs the company needs to have a person in place to manage the situation. BD Travel does not manage mix-ups well. The only saving grace was Alejandro who promptly honored my request for a refund. Although Alejandro was the bright star, his star did not shine bright enough for me to take a chance on using this company anytime, anywhere in the future. I would not recommend booking a tour/excursion.

Veronica Morales (03.05.2014 01:04)
La reserva en línea es fácil y segura. Todo en orden :)

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