Wellington Combined Taxis Limited

150 Adelaide Road
5 vertinimų
6.80/10.00
+64 4-384 4444

Wellington Combined Taxis Limited žemėlapyje

Įvertinimas

Kevin Chan (21.08.2017 14:16)
Your driver parked illegally and obstructed a driveway by half a car length. When asked to move he told me to go around him in a very rude manner before continuing using his mobile phone. Toyota Prius FTZ499.
Glenda Brown (14.08.2017 05:56)
Booked this Company for our conference pick up. We were not organised enough to be finished on time. Taxi's were waiting 15mins and we ended up having to cancel. We offered to pay for their inconvenience which they declined. Such helpful excellent customer service! I will use this service every time in the future.
Alex S (12.05.2017 03:27)
I recently suffered an ankle injury, ACC have assigned Wellington Combined for me to use for work.
I ordered my taxi to work the night before.
It was an Hour late the following morning and I was late for work. This is the 2nd time they were late this week.
I had spoken to 5 operators within that hour, trying to locate my taxi.
With not one apology from any of the staff, and even being hung up on twice, they told me it was because of the rain and several times that my cab was on its way.
One staff member, Nadine, told me there was absolutely no way they could contact any of the drivers to either find out their location, or to communicate with them to ask where they are. She said it was previously on Victoria street on route but then "dissapeared"

Eventually, an hour after, I managed to speak with the supervisor, Jessie.
Rudely, without any sympathetic acknowledgement to my injury or my taxi being an hour late, his first words were "let me explain how this taxi company works" He told me it doesn't matter if you pre-book a taxi the night before, order one 5 minutes before you need to depart it makes no difference.
When my cab eventually showed up, My driver was shocked that I was waiting for an hour. He said yes there had been delays that morning and some customers were waiting for 10 or 15 minutes.

It is obvious to me that they prioritise other customers over ACC customers with injuries.
The staff, are always passing the buck and not accepting responsibility. They do not even apologise.
I urge everybody to use Uber. They show up in a matter of minutes, are cheaper and always polite. You are able to rate the drivers individually, which gives the company incentive to continuously improve. If you have a complaint you can file it effectively
Aaron Ross (07.05.2017 20:14)
I've used these guys many times and they've always been friendly and reliable. You get a text to your phone when they're nearby.
Rex Young (16.02.2017 10:45)
my brother lost his wallet at Wellington airport and have no money to go the bus depot for his trip to Palmerston North. We called from Auckland and booked him a taxi to take him to the depot. The Wellington Combined Taxis allowed us to pay by credit card. He was picked up right away and the driver was generous enough to give him $15 for Mcdonalds. This is such a good and reliable company and having drivers that are willing to help in times of trouble is a big bonus. Kudos to this company and to the wonderful driver!!!

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