Tara Paider (14.10.2017 20:31)
First time to this location. Everything was perfect. Professional staff. Clean. Good technology use. Jerry, my therapist, was perfect. Best massage I’ve ever received. Great experience overall.
Erica Friedman (23.04.2017 23:59)
Massage was just okay. Prices went way up since last time I had been. Wait time was longer and it cut into the massage time. Never received the 20 dollars off for buying a gift card.
David Lyle (12.04.2017 18:04)
IF YOU VALUE YOUR SPECIAL OCCASION, GO ELSEWHERE.
My girlfriend and I scheduled a couples massage at this location 6 weeks in advance of our 1 year anniversary. We purchased a hotel nearby and had a whole evening set up and centered around our experience at Massage Envy.
Upon arriving 20 minutes early as requested (to complete the necessary paperwork), we were told that the couples massage room was already booked and that our only option was to receive two separate individual massages. Men, you all know that when you woman has had her heart set on something for over 6 weeks and it all comes crashing down, it's the freaking apocalypse. Throughout the next 10 minutes of conversation, we came to find that they have had an excessive amount of employee turnover (I can certainly see why after interacting with the owner which will come later in the story) and someone screwed up and double booked the room. Luckily for the other couple arrived 10 seconds before we did and were granted the room. They were rude and unforgiving about the situation, they chose to comp nothing and stated that we could reschedule if we wanted to. Well, sadly, that's not really an option as our Anniversary was TODAY and we planned this specifically for this occasion. The female worker with glasses and tattoos on her forearms was as cold as ice and didn't seem to care in the least bit that this event meant a lot to our special occasion. It was as if the customer "was always wrong." I requested to speak with the manager and she was little to no help with the situation.
We agreed to the separate massages (as it was a focal point in our Anniversary plans) but we were obviously agitated and couldn't enjoy them whatsoever, as you could imagine.
Upon finishing the massages, I spoke with the two desk clerks at the front and stated that I'd like them to hold my bill and I'd be back in the office first thing Monday morning to discuss how this could be paid with the office manager; which they both agreed was acceptable.
Two hours later I received a phone call from a man (who I later found out was the owner) who immediately began to berate me stating that we arrived late so they gave our spot to someone else and that if we didn't pay by noon the next day he'd take legal action. Needless to say, I hung-up on him. WOW. We arrived late so you gave up our spot? Sorry guy, but don't try to save face on this. All of your employees had already admitted that there was a screw-up in the scheduling and you double booked the rooms, an error on YOUR end. Sorry, WRONG, but nice try. I'd expect a conversation like this from an entry level employee, but the owner? WOW. Way to check your facts and genuinely look into the situation and care about your customers.
I called the following day and settled the bill (which they, YES, still charged me IN FULL for) with a woman named Kristen. Kristen seemed like the most competent of the bunch that I had interacted with and she looked in to our situation...She admitted to me that I had booked the couples room 46 days in advance and the other group that was scheduled booked it 23 days in advance....HOW?! WHAT?! WHY?! Who knows how this could happen or why they were granted the room instead of us but...It's not surprising I guess after seeing how this all transpired... She told me she'd look into it further and get back to me with what she could do to make it right. SHOCKING. I never heard back from Kristen after that day either.....
Needless to say, if you value your relationships, significant others, special occasions, etc. GO ELSEWHERE. THIS IS NOT THE PLACE TO RECEIVE THE KIND OF RELAXING TREATMENT YOU'D PREFER ON YOUR SPECIAL DAY...or any day for that matter...Spend a few extra dollars and go the the Wood House Day Spa or somewhere else that truly cares about your experience and won't disregard when they screw up your special occasion.
Whitney Gammon-Noameshie (25.02.2017 15:24)
I always have a great experience here. I've seen several massage therapist during the 5 years I've been going and have rarely left disappointed. Everyone is very polite and professional!
Shelby Rutt (19.09.2016 20:47)
A great experience every time with friendly, knowledgeable staff. I love the customization for the massages!
