Melody Woolsey (19.11.2017 06:21)
Worst rental experience EVER! I had reserved the car I wanted in advance. After waiting for around 30-40 minutes, Nory wouldn't just give me the car I reserved. She instead kept offering an upgrade instead, to an SUV, knowing the crime rate in the San Francisco area is rampant. I finally relented and took the SUV, and as a result, our vacation was ruined, by thieves breaking into our SUV and stealing our belongings as it sat directly in front of The Cliff House restaurant! The police told us crime had increased due to relaxed laws. GREAT! I assume Nory was aware of the crime rate because she lives there. So, beware everyone! Don't let Avis "upsale" to you!!! Thanks Avis, for putting your greed ahead of a traveler's safety and peace of mind! I will NEVER do business with you ever again!
Ellen Train (12.10.2017 22:52)
Nice efficient staff. Return clerk told me everything I needed to know before I asked. Worker in parking lot asked if I wanted help finding my car.
Joerg Willi Beck (20.09.2017 03:24)
As an Avis preferred member I expect the car ready to be picked up without any changes in the rental agreement and not find suddenly on my bill a position "Roadside Assistance Plus".
The rental was prepaid. There was no agreement about any roadside assistance. At Avis Oakland airport I presented my credit card which shows clearly that I am a member of the German ADAC, an automobil club, that lets me enjoy based on international agreements, also the benefits of a AAA roadside assistance. Even the blue white read AAA colors, are printed on the back of my credit card. How can they charge me then another 8 Dollar per day for their own roadside assistance, which, when you read comments in the web, is anyway useless.
I don't expect to find on the bill of a prepaid rental a position like "several charges", what seems to be an "AVIS joker" to add randomly any amount to a prepaid rental.
The bill is unprofessional and wrong, e.g.:
- "Roadside Assistance Plus" 1 @ 45.86" sums up to 145.86 USD
- "VRF Charges" 18 @ 1,79 sums up to 32.22 USD
The second position would make mathematically sense, but is not justified since in the prepaid rental agreement this charges are mentioned as being already included. I don't expect to find even more positions that are supposed to be include already!
Me personally, I feel cheated. Very unprofessionally! I already complained to Avis, mentioning, that my credit card together with my automobil club membership not only offers "roadside assistance" but also legal insurance.
But even after more than a week, there isn't a reaction from AVIS. AVIS obviously doesn't care!
After getting a wrong bill and no reaction to a complaint after a week I changed my initially positive review on google!
JM Lain (08.09.2017 11:25)
Helpful and very professional staff. The pickup and delivery were very fast
N Grothe (19.08.2017 04:06)
Outgoing service seemed fine. Even return was simple and quick. Just do not make any mistakes because customer service is terrible. Non existent actually. I accidentally kept the fob and I cannot seem to contact a customer rep to find out what to do. The office phone just rings and rings.
