Vinayak Sparrow (15.08.2017 21:37)
First of all, head over to the Better Business Bureau to look at their reviews. I have no idea how it's an A+ rating with 96% of the reviews there being negative and almost a thousand complaints filed. How I wish I had heeded those reviews but I was lazy and now I'm short $800 because of my stupidity. Please, please, please do not use this bank!
Garbage Bank - Their fraud department is a joke.
I submitted a legitimate fraud request to the bank 1 year ago.
This was for 2 transactions totaling ~$800 for goods that were not received and the vendor never responded (to calls, emails, live-chat, faxes, and letters).
First off, I used multiple cards for this purchase. One US Bank card, and one SunTrust card. US bank gave me my money back after some preliminary questions within 2 months of my request. This should give you some objective comparison.
I called SunTrust to report fraud. Originally, I was told by a lazy customer service representative that they needed only 1 of the 2 transactions and the other transaction could be added to the case later. Foolishly, I believed her. Turns out, when I called to ask why the case only listed 1 transaction, I was told that they couldn't find the other transaction even though I gave them the exact date, time, and transaction ID. Apparently they don't keep proper records of your transactions.
Giving up on the $300, I tried to at least get back $400.
After calling almost every 2 weeks, I was finally told to submit additional documentation. I did so promptly. Not just via mail, but via fax too.
After that, they kept telling me to wait because they wanted to contact the vendor that charged my card. Again, I kept calling every month now to check the status. Fast forward 1 year since the original application, I received an email stating that they denied my request because the transaction was legitimate. When I called to ask what was going on, they changed their statement to "We didn't receive documentation from you by the deadline" which is a complete and utter lie. I have some call records from this bank but I doubt I'll get my $800 back after wasting 1 year with this worthless cashgrab of a bank.
I have a call recording stating that the document I sent them was sent in January but was due in December. Attached is a screenshot to prove that the attachment was received within 4 weeks at MOST. When I tried to open the attachment, it kept giving me error. Also note the absolute rubbish formatting on their support page.
Leigh Ann Ratcliffe (24.07.2017 00:05)
Everyone here is very helpful and friendly. So glad we switched banks to them! They are also very kind to my children when we come in.
Katie Ross (15.06.2017 18:19)
The rudest people in this branch! Called to tell them what I needed and I walked in about an hour later to them mocking the issue I had with them. Such ignorance
Dejon Timmons (07.06.2017 08:30)
I can't believe the BS I've been going through with this bank. First off no handicap accessiblity. The #800 tells me one thing than the tellers tell you one thing than the acting manager Ashley tells me something totally different. I caught her in a lie (or contradictory statements) twice today. The fact that I knew my mother was dying I asked for help to make sure there are no issues when she did pass because I have three siblings to take care of. Now everything is high hell because of the information they gave me was wrong and now they're trying to say I'm committing fraud.. guilty til proven innocent... I'm a single man trying to take care of three kids whose parents just died within a couple of months of each other. I asked to speak to her boss and she refused to inform me of how to contact him. I'm Soo tired of this constant ignorance of this management. I will do EVERYTHING in my power to expose these lies.
Lisa Pease (18.10.2016 17:29)
As a southern bank with HQ in Atlanta you'd think customer service and friendliness would be at the top of their list. I am going back to my small town bank in Salisbury Hebron Savings Bank where they are always friendly and know You by name. The Suntrust tellers inside on Carroll street don't smile esp Megan who acts like she has a chip on her shoulder. I've never used a bank like this and never felt so unwelcome and uncomfortable. Even the manager could use some tips on customer service -when I walk in with a Suntrust bank check from the credit card dept to cash as a credit refund I can't believe the scrutiny I went through and even had to come back as they were taking too long having to call and verify their own check which I get but I had to assertively inquire myself why all the fuss -they should have explained in the first place instead of whispering behind a closed door where I could see. Unbelievable! You wonder why ppl get upset in the first place all it takes is a little kindness perhaps a smile would really help and treat me like a customer not some crook trying to cash an outside check. Every time I've gone in there for over a year now it's the same feeling - such serious faces with no hint of friendliness -treat everyone the same with respect and kindness. Is your job that bad? Enough said the bottom line although some of the features of digital deposits are nice what's more important to me is how I feel when I walk into a bank. It won't be Suntrust anymore.
