Bay City Bike Rentals and Tours

1325 Columbus Avenue, San Francisco
5 vertinimų
6.40/10.00
+1 415-346-2453

Bay City Bike Rentals and Tours žemėlapyje

Įvertinimas

Janneke Dickhout (22.08.2017 17:06)
The bikes they rent out are not very trustworthy. Already at testing 2 of 8 bikes lost their chain, and a third one had a broken cable during our bike trip, resulting in a bike fixed in the heaviest gear, which is quite challenging in the hilly landscape of SF. For the same price you can rent far nicer bikes at a different place!
Kellye M (26.10.2016 04:24)
Sadly, this was the worst experience I had in San Francisco. We were so excited to ride across the Golden Gate Bridge. We asked the "salesman" if we could ride the ferry back, how long it would take, and if we should worry about being back in time. He assured us we would be fine and showed us one other location that would be open upon our return. The closing hour was 800pm. We took the 655 ferry back to ensure we would have plenty of time to return, the ferry made an additional stop causing our trip to be an hour long, and we didn't arrive back until 755. We called and were sent to voicemail. We went to ALL FOUR locations and they were closed. Our flight was leaving in the am and we had no place to leave the bike and no way to get in touch with anyone. Posted on one of their location doors was instructions to "leave the bike at the hotel and they would reopen in the am." We walked down ONE block to the Hyatt, locked the bike up in the garage, called and left another voicemail, sent a lengthy email, detailed email, including that we couldn't return the bikes in the morning because of our flight, and where we left it, pictures included. They charged us a $75 retrieval fee for walking ONE block to get it. Refunded us $20 of that after we AGAIN explained the situation and that we were told SEVERAL times we would have no problems getting back on time, and then told us there was nothing else they could do to help us. My recommendation is NOT to use them. The other companies are comparable in price and have much better reviews. My recommendation to the company is to hire better staff and provide better instructions in case a bike can't be returned in time so that you don't face a lawsuit from someone who has nothing but time to pick apart all the flaws of your company and the way they do business.
Eric Campos (03.08.2016 23:00)
Good bike rental place! It was quick and simple to purchase. No problems with the bikes at all.
Stefanie Meyer (08.05.2016 00:06)
The staff was very nice and helpful, the bikes were very good. (Had some bad Experiences in other countries) I can not understand the negative Rates, we were very contented.
Anna Kern (29.01.2015 00:58)
Great service! The guy Christopher was really helpful and supporting. Even though we had a flat tire on the road, the lady on the customer support line guided us through the rescue process and we've got the issue fixed really quickly. The whole team was extremely professional and lovely :) Definitely recommend this rental company!

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